Over the years we have had students from 122 countries study with us - and that number continues to grow. We currently have a student body of approximately 14,000 students from 70 countries. Our students come from all over the world, ...read more
Over the years we have had students from 122 countries study with us - and that number continues to grow. We currently have a student body of approximately 14,000 students from 70 countries. Our students come from all over the world, representing many racial, ethnic and religious groups.
2. CAREER SUCCESS
EXCEPTIONAL RESULTS IN THE WORKPLACE
Our colleges have built their reputations on producing exceptional graduates. Our graduates are highly sought-after by industry both in Australia and around the world. We are committed to assisting our students to start and accelerate their careers through the provision of dedicated careers support for our students and graduates.
3. INDUSTRY NETWORKS
INDUSTRY PLACEMENT OPPORTUNITIES
At Academies Australasia our close connections with industry ensure that our courses are up-to-date and reflect the latest industry trends. Some of our courses include internship or industry placement opportunities, which provide our students with real-world experience. The result – great courses that meet the needs of industry and provide our graduates with great employment prospects.
4. STUDENT SUPPORT
GREAT LEARNING AND SOCIAL ENVIRONMENT
Our campuses have been developed specifically to provide students with a challenging and rewarding experience in a great learning environment. We provide free wireless Internet access as well as computer access within our student lounges. Our campuses also include extensive academic and social support services to assist our students to succeed.
5. WORLD CLASS EDUCATION
NATIONALLY ACCREDITED COURSES
Quality is at the core of everything we do. Our courses are nationally accredited and are developed in partnership with industry and professional associations. An independent Academic Board, including highly experienced and respected academics from across Australia and abroad, oversees our courses.
6. QUALITY TEACHING
EDUCATORS WHO STILL WORK WITHIN THE FIELD
What makes our educators different is their experience within their respective industries. Academies Australasia attracts a passionate group of educators - they are more than academics, they are professionals within their field.
ACADEMY OF ENGLISH
Academy of English, trading as Academy of English and Academy of English (Blue Mountains), is registered by the Australian Skills Quality Authority (ASQA), the designated authority for English Language Intensive Courses for Overseas Students (ELICOS) on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS).
Academy of English is also endorsed by NEAS Australia* and a member college of English Australia. It offers courses in General English for students at Elementary to Upper-Intermediate level as well as EAP/IELTS Preparation and English Preparation for High School.
At the Sydney campus, we offer General English for students at Elementary to Upper Intermediate Level as well as EAP/IELTS Preparation and English Preparation for High School. Academy of English (Blue Mountains) offers General English from Elementary to Upper Intermediate and EAP/IELTS Preparation at the Leura campus
At enrolment/re-enrollment, the following information must be verified by the student on the Student Management System:
- the student’s current residential address;
- the student’s mobile phone number (if any);
- the student’s email address (if any);
- emergency contact details; and
- any other details prescribed by the regulations.
The College will also confirm with the student, via Paradigm at least every 3 months that those details are still correct and records are updated accordingly.
The College is not allowed to give an individual’s information to any other person except for administration purposes and as required by law. Student information protected by the Privacy Act includes the student’s name, address, and phone number, timetable and academic results. HOW INFORMATION has COLLECTED The type of information collected and held by the College includes: personally identifiable information, including sensitive information, about students (and guardians, where a student is under 18 years of age) before, during and after the completion of training.
Consent for student information is gained at application via the application and enrolment form.
Academy of English SYDNEY 20 F-2.O.8_v4 Provider No. 02399M Document Last Revised 19 September 2017 Information may include;
- Student Name
- Current and previous address details
- Contact information - Date of birth
- Driver’s License or other identification details
- Assessment results
- Passport information
- Relevant Visa (if applicable)
- File notes
- Records of previous training and qualifications
- Fee payment information, such as credit card details
- AVETMISS data
- Disability and special needs Students are required to declare that they understood the College’s use of personal information in the student agreement prior to enrolment. Generally, information is provided to the College by the individuals themselves.
Individuals provide personal information over the phone, in person, online, via email and by completing various forms, including:
- General course enquiry
- Online enquiry (via the College website)
- Enrolment form (may also include Visa data if applicable)
- Application for Recognition
- Application for Credit Transfer
- Verification of Qualifications Consent
- Assessment task submission
- Unit Assessment Record
- Working With Children Check (if applicable)
- National Police Check (if applicable) In some situations, information could be provided to the College by a third party. Examples may include other Registered Training Organisations.
HOW WE HOLD INFORMATION
Depending on the circumstances, we may hold individuals information in either hardcopy or electronic form, or both. Our student database is held in either hardcopy or electronic format. HOW INFORMATION IS USED The College only uses information for its intended purpose. We use personal information:
• For data reporting, such as –
- the annual AVETMISS data collection
- Quality indicator reporting (RTOs are required to collect and report their performance against the learner questionnaire and competency completion quality indicators to the Australian Skills Quality Authority).
• For internal purposes such as assessments policies, procedures and processes, risk management, program and assessment validation and moderation and staff training
• To identify, and inform individuals of transitioning of training packages or qualifications in which they may be enrolled
Students who enrol in the College’s course are issued with a Student Identification number. The Student Identification number is unique to the student is also used when issuing Statements of Attainment and Certificates.
Information collected or held by the College will only be disclosed to third parties after written consent has been obtained by the individual or where required by law. This may include:
- The individual’s authorised representative or legal advisors
- Government and Statutory Authorities where required by law
- National Vet Regulator auditing purposes
The College will make all reasonable effort to secure and protect confidential information from unlawful disclosure. No personally identifiable information will be disclosed by the College without the consent of the individual(s) concerned.
ACCESS AND REQUESTS FOR INFORMATION CORRECTION
Individuals may request access to the personal information held and may also make requests to correct personal information if it is not accurate, up-to-date or complete.
To protect the privacy of our students and the privacy of others, the College allows students to change their personal information in the Student Management System. In rare circumstances, and only where it is permitted under the Privacy Act 1988 (Cth), we may not be able to provide individuals with access to information; for example, where it will have an unreasonable impact upon the privacy of others, where it relates to legal proceedings between us through which the information would not otherwise be available, where it would be prejudicial to negotiations, where we are required by law to withhold the information or where it would reveal information relating to our commercially sensitive decision making processes.
If we are unable Academy of English SYDNEY 21 F-2.O.8_v4 Provider No. 02399M Document Last Revised 19 September 2017 to provide individuals with access, we will provide an explanation in writing within five working days.
Individuals may make a complaint about how their personal information is handled, without incurring a fee (refer to the contact details below for access to these services). There are three stages in the complaint-handling process: 1. The complaint is made directly to the College in the first instance 2. The complaint may be taken to a recognised external dispute resolutions scheme (if applicable), and lastly 3.
The complaint may be taken to the Office of the Australian Information Commissioner (OAIC). Individuals can contact the College by phone, email, fax, and drop into our office or send a request or complaint to the address below. The College undertakes to respond to the complainant within 10 working days. If the request or complaint takes longer to resolve, the College provides individuals with a date by which they can expect a response.
Phone +61 2 92245500
Address Level 6, 505 George Street, Sydney, NSW 2000.
PROTECTING PERSONAL INFORMATION
To help protect the privacy of data and personal information that the College collects and retains, the College uses physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. All employees undergo privacy training that emphasises the importance of confidentiality and the maintenance of student/employer privacy and security of personal information. Access to personal information is restricted to employees who need it to provide benefits or services to students, also refer to ‘How information is used’ section of this Policy.
The College practices ethical direct marketing. Where the College is permitted to use or disclose personal information for the purpose of direct marketing, it must always: allow an individual to request not to receive direct marketing communications (also known as ‘opting out’), and comply with that request. The College will, on request, provide its source for an individual’s personal information, unless it is impracticable or unreasonable to do so.
Security is a basic element of information privacy. In Australia, this principle is reflected in the Privacy Act 1988 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012. The College takes reasonable steps to protect the personal information held from misuse and loss and from unauthorised access, modification or disclosure. Depending on the circumstances, those reasonable steps may include the implementation of a data breach procedures; notification of the individuals who are or may be affected by a data breach; and notification to the OAIC, may also be a reasonable step.
Appropriate security safeguards for personal information need to be considered across a range of areas. This includes maintaining physical security, computer and network security, communications security and personnel security. To meet information security obligations, the College undertakes the following activities2:
- Risk assessment – Identifies security risks to personal information held by the organisation and the consequences of a breach of security.
- Privacy impact assessments – Evaluates, in a systemic way, the degree to which proposed or existing information systems align with good privacy practice and legal obligations.
- Policy development – Reviews and updates the policy that implements measures, practices and procedures to reduce the identified risks to information security.
- Staff training – Trains staff and managers in security and fraud awareness, practices and procedures and codes of conduct.
- The responsible person or position – The Executive Director is the designated position within the organisation to deal with data breaches.
This position has responsibility for establishing policy and procedures, training staff, 2The Office of the Australian Information Commissioner (OAIC), April 2012, Data breach notification - A guide to handling personal information security breaches Academy of English SYDNEY 22 F-2.O.8_v4 Provider No. 02399M Document Last Revised 19 September 2017 coordinating reviews and audits and investigating and responding to breaches.
Payment of Fees and Refund Policy
When you accept a place offered by the College and pay the fees, a contract is created between you and the College. Protection of student fees paid in advance The College follows the rules and regulations of the ESOS Act 2000 and also the ESOS Legislation Amendment (Tuition Protection Service and Other Measures) Act 2012. Can you get a refund?
This refund policy does not remove the student’s right to take further action under Australia’s consumer protection laws. In addition, the College’s grievance resolution process does not inhibit the student’s right to pursue other legal remedies.
1. Students must provide written notification to the Student Support Officer where an application to study at the College is withdrawn or cancelled. Any request for refund must be forwarded in writing to the College, addressed to the Student Support Officer.
2. Excluding situations mentioned in the Defaults by the College section below, the College will pay the refund within 4 weeks after receiving from the student the written request for a refund with all the completed relevant supporting documents. A statement explaining how the refund was calculated will be provided.
3. Where a refund is due, only the tuition fees paid will be refunded and they will be calculated as per the refund schedule, less: a. Any cost incurred to recruit the students (if applicable) b. Any non-refundable fees.
4. Refunds will be paid to the student, unless written authorisation is given by the student in favour of another party. Academy of English SYDNEY 13 F-2.O.8_v4 Provider No. 02399M Document Last Revised 19 September 2017
No refund will be given for the following payments: a. Administration/Enrolment fees, eCOE fees, accommodation placement fees, airport pick-up fees and any fees other than tuition fees (Note: Tuition fees are defined as fees directly related to the provision of the course), unless specified otherwise.
Student Default A student is not eligible for a refund in the event of a student default. Situations of student default include the following: a. The student fails to pay an amount he or she was liable to pay the College, directly or indirectly, in order to undertake the course; b. The student breaches a condition of his or her student visa; c.
The student fails to start the course on the agreed start day or attend classes and fails to inform the College in writing; d. Misbehaviour by the student; or e. The student withdraws from the course after the agreed start day. Defaults by the College
1.Situations of the College in default include the following:
a. The course does not start on the agreed starting day; or
b. The course ceases to be provided at any time after it starts but before it is completed; or
c. The course is not provided in full to the student because a sanction has been imposed on the registered provider by the authorities;
d. and the student has not withdrawn before the default day
2. In the unlikely event that the College is unable to deliver the course in full, the College will notify the Tuition Protection Service (TPS) Director within three (3) business days of the Provider default and will have a period of fourteen (14) days to satisfy its tuition protection obligations in relation to an affected student.
3. The student will be offered a place in a suitable alternative course at the College or another provider, at no extra cost to the student, or will be provided with a refund of all unspent Tuition fees. The refund will be paid to the student within two weeks of the day on which the course ceased being provided.
4. The student has the right to choose whether to receive a refund of the unspent Tuition fees, or accept a place in another course at the College or at another provider.
5. If the College is unable to provide a refund or placement in an alternative course, or if it appears to the TPS Director that the College is unlikely to satisfy its tuition protection obligations, the student will have access to an on-line placement facility under the TPS.
If a student requires any assistance with the placement process, a TPS Administrator or service provider will be available to help the student to place them in a suitable alternative course, or if this is not possible, they will be eligible for a refund as calculated by the TPS Director.
Visa refusal Where a visa application is refused before commencement of the course, the amount of the refund payable by the College is the sum of both tuition and non-tuition fees received by the College in respect of the student (the course fees), less a small amount to account for administrative costs that the College may have incurred in enrolling the student and undertaking other activities in preparation for providing the course to the student.
The small amount of course fees that the College will retain on account of administrative costs is either:
- 5% of the amount of course fees received; or
- $500; whichever is less Where a visa application is refused after the commencement of the course, the amount of refund is calculated as follows:
Refund amount = weekly tuition fee x weeks in default period1 In both circumstances, the student must show proof of refusal and evidence of payment to the College.
However, the College is not required to provide a refund if the visa was refused for one or more of the following acts or omissions by the student that directly or indirectly caused the student to default:
• student’s failure to start the course on the agreed starting day;
• the student’s withdrawal from the course;
• the student’s failure to pay an amount that he or she was liable to pay the College in order to undertake the course.
1 This calculation method also applies to refunds of fees in the following circumstances:
Provider default (s46A and 46D of the ESOS Act); and Student default where the provider has not entered into a written agreement with the student that meets the requirements of (s47B and 47E(1)(b)(i) of the ESOS Act).
Academy of English SYDNEY 14 F-2.O.8_v4 Provider No. 02399M Document Last Revised 19 September 2017
Withdrawal from course of study
Notification of withdrawal from a course of study must be made in writing and signed by the student. Refund for withdrawal will be calculated based on the date the notice of withdrawal and will be as indicated in the following tables: Before commencement of course:
More than 4 weeks before course commencement 70% refund of course fees paid 4 weeks or less before course commencement 50% refund of course fees paid After commencement, of course,*:
* At least one full term’s notice in writing is required of a student’s intention to withdraw from a course. If less than one term’s notice is given, in addition to the student receiving no refund of the course fees they have already paid, the student has an obligation to pay the following term’s fees in lieu of the required notice.
No final documents will be issued until all outstanding fees are settled. What happens if you do not pay your fees on time? The College reserves the right to take any or all of the following actions if you have not paid your fees:
- Stop access to the computers
- Stop access to classes
- Stop access to exams and tests
- Hold back transcripts, certificates and other documents
- Suspend or dismiss you from the College
- Collect an administrative and interest fee on the amount not paid
- Take legal action to recover the debt.
If fees are not paid on time, the College reserves the right to charge an administrative and interest fee of $10 plus 1% per month on the amount outstanding from the day after the due date.
Students are reminded about when their fees are due. Email and SMS reminders are sent 21, 14 and 7 days before the fee is due for payment. In the event that students do not pay the fees on the due date, they will be sent an overdue notification by email and SMS the day after the due date.
Three days after the due date, an ‘Intention to Report’ letter is sent to the student, advising of the College’s intention to cancel their enrolment (eCOE) for non payment of fees.
Students then have 20 working days to appeal. Refer to the Appeals Process section for further details. If the student does not appeal the eCOE is then cancelled. The College may agree to reissue the eCoE to you if your eCoE has been cancelled for not payment of fees.
In this case you will have to pay an administration charge of $300, in addition to outstanding fees and penalties. If you continue to default on payment of fees, legal action may be taken to recover the debt. The College reserves the right to recover from the costs of any such action taken from you.
Code of Conduct
Your Rights & Responsibilities as a Student
All our students must comply with the college rules at all times – on college premises, in class and in accommodation arranged by the College. We reserve the right to discipline or expel students whose conduct is unsatisfactory. If you are expelled from the college you will not receive a refund.
What are your rights?
You have a right to:
- a safe and healthy working environment
- study in a friendly multi-cultural learning environment
- freedom from harassment and discrimination
- be treated politely, fairly and with respect
- have your private information kept confidentially
- receive advice about complaints and appeals procedures
- be provided with counselling on academic matters
- access information about welfare-related support services when necessary at no additional cost.
What are your responsibilities?
You have to:
- follow Work Health and Safety (WHS) and emergency procedures
- report dangerous incidents, accidents or injuries
- have your student ID card with you at all times
- treat all students and staff with courtesy, fairness and respect
- be on time and come to class regularly comply with your student visa conditions and ESOS Act requirements: https://internationaleducation.gov.au/RegulatoryInformation/Pages/Regulatoryinformation.aspx
- inform the college if you change your address, visa status or enrolment status
- obey the laws of New South Wales and Australia – including laws about crimes, harassment, discrimination and copyright
- buy the textbooks for your course
- comply with College assessment procedures and refrain from plagiarism, collusion and cheating in assessment tasks
- move quietly and quickly between classrooms without making too much noise
- dress appropriately - buy a Copy Card if you want to make photocopies or print information on the College Printers.
- pay your course fees according to the payment guidelines.
What you must NOT do at the college:
- smoke in the building, including the foyer and near the entrance, and in fire escapes;
- loiter anywhere within the College premises, entrances to the College premises or on the pedestrian thoroughfares within the vicinity of the College premises;
- be dishonest in your assessment or assignments – including cheating, copying from a friend, or taking work of others and presenting it as your own (plagiarism);
- swear or act in an offensive manner;
- take food or drink into the classrooms;
- litter the College premises, the entrances to the College;
- harass students or staff;
- damage, steal, modify or misuse College property;
- be under the influence of alcohol or drugs on College premises;
- behave in a way which could offend, embarrass or threaten others;
- promote any religious or political ideology while on the College premises;
- breach copyright laws including that relating to software;
- use the College computers (or wifi/data/telephone points) to send, broadcast, search for or download inappropriate, offensive, defamatory or illegal material;